HTML Emails: Adding & Styling Text

In Part 4 of our video series on creating HTML emails we show you how to add text to the email using tables and also style the text using inline CSS.

We’ve included the code here so that you can copy it and use it to make your own HTML emails:

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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional //EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
 
<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en">
 
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0"/>
 
</head>
 
<body>
    <table width="100%" style="max-width: 600px;">
        <tr>
            <td style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 10px; padding-bottom: 10px;">Hi Anne,</td>
        </tr>
        <tr>
            <td style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 10px; padding-bottom: 10px;">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris vitae feugiat ex. Donec eleifend viverra justo. Nam velit arcu, imperdiet sed ante sed, bibendum finibus erat. Maecenas ut elementum odio.</td>
        </tr>
        <tr>
            <td style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 10px; padding-bottom: 10px;">Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Mauris est lectus, fermentum nec turpis at, dictum eleifend dolor.</td>
        </tr>
        <tr>
            <td style="font-family: 'Trebuchet MS', sans-serif; font-size: 20px; color: #f26012; padding-top: 10px; float: left; width: 45%;">Heading 1</td>
            <td style="font-family: 'Trebuchet MS', sans-serif; font-size: 20px; color: #f26012; padding-top: 10px; float: right; width: 45%;">Heading 2</td>
        </tr>
        <tr>
            <td style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 6px; padding-bottom: 10px; float: left; width: 45%;">Pellentesque dui magna, maximus ut diam eu, aliquam vehicula sapien. Suspendisse sed auctor libero. Integer id velit consectetur.</td>
            <td style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 6px; padding-bottom: 10px; float: right; width: 45%;">Sed in euismod odio. Mauris pulvinar sem erat, vitae suscipit nisl tincidunt a. Vivamus sed tempus metus, at dignissim ligula.</td>
        </tr>
        <tr>
            <td width="100%" style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 10px;">Best regards,</td>
        </tr>
        <tr>
            <td width="100%" style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 6px; padding-bottom: 10px;">John Doe</td>
        </tr>
    </table>
</body>
 
</html>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional //EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en">

<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0"/>

</head>

<body>
	<table width="100%" style="max-width: 600px;">
		<tr>
			<td style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 10px; padding-bottom: 10px;">Hi Anne,</td>
		</tr>
		<tr>
			<td style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 10px; padding-bottom: 10px;">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris vitae feugiat ex. Donec eleifend viverra justo. Nam velit arcu, imperdiet sed ante sed, bibendum finibus erat. Maecenas ut elementum odio.</td>
		</tr>
		<tr>
			<td style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 10px; padding-bottom: 10px;">Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Mauris est lectus, fermentum nec turpis at, dictum eleifend dolor.</td>
		</tr>
		<tr>
			<td style="font-family: 'Trebuchet MS', sans-serif; font-size: 20px; color: #f26012; padding-top: 10px; float: left; width: 45%;">Heading 1</td>
			<td style="font-family: 'Trebuchet MS', sans-serif; font-size: 20px; color: #f26012; padding-top: 10px; float: right; width: 45%;">Heading 2</td>
		</tr>
		<tr>
			<td style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 6px; padding-bottom: 10px; float: left; width: 45%;">Pellentesque dui magna, maximus ut diam eu, aliquam vehicula sapien. Suspendisse sed auctor libero. Integer id velit consectetur.</td>
			<td style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 6px; padding-bottom: 10px; float: right; width: 45%;">Sed in euismod odio. Mauris pulvinar sem erat, vitae suscipit nisl tincidunt a. Vivamus sed tempus metus, at dignissim ligula.</td>
		</tr>
		<tr>
			<td width="100%" style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 10px;">Best regards,</td>
		</tr>
		<tr>
			<td width="100%" style="font-family: 'Trebuchet MS', sans-serif; font-size: 17px; color: #333333; padding-top: 6px; padding-bottom: 10px;">John Doe</td>
		</tr>
	</table>
</body>

</html>

Tables

All the content of the email is contained within a table with each paragraph of text being placed in its own table row:

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<tr></tr>
<tr></tr>

Where text is in two columns the table row contains two table data cells:

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<td></td>
<td></td>

Each cell contains the column’s text. The columns are given a width of 45% and floated left and right – note that a width of 50% wouldn’t give any spacing between the columns and therefore a smaller width is used.

Styling

Inline CSS is used throughout – CSS stylesheets are never used for HTML emails.

The table width is set to 100% and the max-width is also set to 600 pixels. This allows the email to be responsive – on large screens the email will be 600 pixels wide while on small screens such as smart phones the email will adjust to fill the width of the screen.

The text is styled to make it look good – the font-family, font-size, text colour and padding are all set using inline styles. These styles are applied to all table data cells.

For a full explanation please see this short video:

HTML Emails: Doctype, Metadata & Structure

We are in the process of making a short video series: ‘How To Create HTML Emails’. Part 3 of the series takes you through the HTML which can be used as a starting point when writing the code. We’ve included the code here so that you can copy and paste it if you want to get started making an HTML email quickly:

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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional //EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
 
<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en">
 
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0"/>
 
</head>
 
<body>
<!-- EMAIL CONTENT GOES HERE -->
</body>
 
</html>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional //EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en">

<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0"/>

</head>

<body>
<!-- EMAIL CONTENT GOES HERE -->
</body>

</html>

Coding an HTML email is actually quite straightforward, despite the reputation that it has being difficult. There are a few things that are different from creating an HTML webpage though…

Doctype

If you are writing HTML for a webpage in 2015 it’s likely that you’ll use HTML5. For HTML emails this is not the case – you’re coding for a large variety of email clients, many of which are outdated. It has been found that HTML 1.0 Transitional is the most reliable doctype to use.

Note that different email clients treat the doctype in different ways. Some strip out the doctype completely (including the Gmail Android App and Outlook 2010). Others respect the doctype that you set (iPad and iPhone Gmail Apps, Outlook Express and Thunderbird 6). Others strip out the doctype and replace it with XHTML 1.0 Strict (Gmail and Hotmail). This has a implications for testing which will be discussed at the end of the series – for now it is enough to know that XHTML 1.0 Transitional is the most reliable doctype.

Note that when we are working with XHTML we need to include an xmlns attribute in the opening html tag. We have also specified the language type here as it can be useful for screen readers and the sight-impaired.

Meta Data

We have included meta ‘Content Type’ so that we can set the character set as UTF8 – specifying as much as possible can be a good thing when writing code for the whole range of email clients.

Meta ‘Viewport’ as seen above sets the viewable area to the width of the device screen – this is essential if you want your email to be responsive. If your email is intended solely for desktop users then don’t include this line of code.

The final bit of meta data to set is the title tag - this is worth including because it is used by Outlook when people use the ‘View in Browser’ function and it can also appear in email preview snippets in some versions of Hotmail.

So that is all you need to know to get started making an HTML email – we’ll bet that it’s not as tricky as you thought. For full details see the 3 minute video:

 

 

 

 

Make Sure Real Emails Don’t Get Sent To Spam – Gmail 2015

All modern email clients come with a spam filter, including Gmail. This is generally a good thing because it prevents your inbox filling up with spam emails – instead spam emails get sent straight to your spam folder and don’t ever make it to your inbox.

Even though spam management in Gmail is very sophisticated it is still not foolproof – some spam still gets through to your inbox and sometimes real emails get sent to your spam folder by accident. If you receive a spam email in your inbox it’s not the end of the world – it’s pretty simple to delete it, or mark it as spam and move on. However, if you miss an important email that accidentally gets sent to your spam folder it can be a real nightmare.

filter

Whitelist The Email Address

Here we’ll show you how override Gmail’s spam filter for specific email addresses so that you will be sure emails from that address don’t accidentally get sent to spam… or if you’re reading this because you’ve missed an important email recently we’ll show you how to make sure it doesn’t happen again: you simply tell Gmail to whitelist an email address…

How To Whitelist An Email Address In Gmail

First login and select ‘Settings’:gmail1

Next navigate to ‘Filters’ and select ‘Create a new filter’:gmail2

Type the email address that you want to whitelist in the from field and select ‘Create filter with this search’:gmail3

Check the ‘Never send it to Spam’ checkbox and select ‘Create Filter’:gmail4

You’ll be taken back to settings where you can view the filter that you have set up – you can easily edit or delete the filter or add another:gmail5In the next few blog posts we’ll show you how to whitelist email addresses in other popular email clients such as Yahoo and Outlook.

New Feature – Take a Break

Some of our customers have requested a feature where members can take a break from receiving list emails rather than completely unsubscribe. We could see that this feature would be useful in a lot of situations…

For example, it’s fairly common for clubs or societies have an email list for their members – but membership of clubs and societies is rarely static – members come and go it’s not uncommon for some members sometimes leave a club and then rejoin at a later date. Rather than unsubscribe the member completely – it is possible to pause the delivery of their emails. If they rejoin at a later date you can resume the delivery of their emails in one click, rather than going through the subscription process again.

Human relationship with  computer communication timeout conceptWith this in mind we’ve listened to our customers and implemented a ‘take a break’ feature for list members. We’ve made it very easy to activate for both list managers and list members…

List Managers

Login to your Simplelists account, navigate to ‘list members’, select a member from the address book and tick the ‘pause delivery’ check-box. To restart delivery simply uncheck the box.

pause_deleivery1List Members

Visit http://archives.simplelists.com/ and if you aren’t logged in already enter your email address and you’ll be sent a confirmation email to your email address. Click on the link in the email which will take you to archives of your email lists. Simply select ‘pause delivery’ for the list that you want to take a break from. When you want to receive emails again you just click ‘resume delivery’ – simple!

pause_delivery2

How to streamline your email routine to save a week each year

Email now takes up a significant part of almost everyone’s working day. If you spend more than an hour each day using email it makes a lot of sense to make your email routine as efficient as possible.

If you can save just 15 minutes a day on email you will free-up an hour and a quarter every working week, which is over 56 hours a year… that’s a time saving of over a full working week every year. If you can save an hour a day you will free-up a massive 28 working days in a year!

Macro shot of a watch workings

These figures may seem unbelievable at first but they are accurate when based on an eight hour working day, a 5 day working week and a 45 week working year.

So, how do you streamline your email routine to make it as efficient as possible?

1) Have set times for dealing with emails each day. Deal with your emails when you arrive at work and at the end of the day – set aside time for this in your daily routine. Close your email client for the rest of the day so that your emails don’t distract you from the work that needs to be done.

2) Use the two minute rule when sorting through your inbox. What’s the two minute rule? If you can reply to an email in under two minutes, do it straight away. Otherwise, mark it and come back to it after you have sorted through the rest of your inbox.

3) Use fixed responses if you regularly send similar emails. This can be a huge time-saver. For example, you might regularly type your address, a description of what you do or an email to thank people for payment. The next time you find yourself writing something that you feel you have written before, copy it for use in the future. Some email clients have settings to manage these, such as ‘canned responses’ in gmail. However, a simpler way to manage fixed responses is just to copy and paste each response into a notepad document and put them all in a folder in your desktop. This way, if you ever want to change email client you’ll still have all your fixed responses with you.

4) Unsubscribe from emails that you don’t want to receive… first time. Rather than just delete these emails take a few seconds to open the email, scroll down and click ‘unsubscribe’. This will cut down the number of emails that you receive and make sorting through your inbox quicker.

5) Send the spam to spam. Send spam emails straight to your spam folder and they won’t be a problem again. Before hitting spam though, check that the email is really spam – if it is as list you’ve signed up to or a marketing email from a company who you’ve bought something from, it is much better to unsubscribe.

6) Set up folders in your email client… and use them. Almost all email clients allow you to create folders in which to file emails. Using these is much better than storing old emails in your inbox as you’ll have a nice neat inbox which is easily managed. It also makes it easier to find old emails that slip past the search function of your email client.

7) Use filters to automatically apply actions to incoming emails. You can use filters to automatically put emails from specifc addresses into one of your folders. For example, if you receive a monthly newsletter that you like to read in your spare time you can automatically filter it to a ‘newsletters’ folder and read it when it suits you. These emails will never touch your inbox so you cut down on the amount of email sorting that needs to be done.

8) Use an email list service if you regularly send emails to the same group of people. Simply create an email list and you can send an email to the list email address direct from your email client as normal – the email will be received by the whole group. This can be a huge time saver because it saves you having to add everybody’s email addresses manually. Group email services also come with nice features such as: the ability to prevent members of the list seeing each others email addresses and including the name of an individual in the email (e.g. ‘Hi John’ rather than ‘Hi Everyone’). For more information see this two minute video.

9) Add a signature to all your emails. Most email clients come with a feature that allows you to automatically add a signature to your emails – use this to add a sign-off too. You’ll never have to think about how to end an email again.

If you think that any of these steps could streamline your email routine then make the change straight away – a little time spent now will save a huge amount of time in the future!

Email Spam and the Law – UK and Europe

If you take part in email marketing it’s worth taking a few minutes to familiarise yourself with the law on spam. The law in the UK (the US will be covered in the next post) regarding spam emails is relatively straightforward and spending a few minutes making sure that you understand what you can and can’t do will keep you on the right side of the tracks and help you avoid fines of up to £5000!

gavel email spam 3d Illustrations on a white background

Before starting though it is worth noting that email spamming is bad marketing – bad as an wrong, bad as in ineffective and bad as in counter-productive. Not only is it annoying for the receivers of spam emails to get their inbox filled with junk mail, it can also be detrimental to the sender. The image of a company that sends spam emails can be ruined, potential customers can be scared away and loyal customers can become annoyed and leave.

Don’t worry though – it is easy to use good email marketing practice by simply following a few simple guidelines. These will keep you on the right side of the law and enable you to build a thriving email campaign which improves your brand image and increases your customer base…

What is Spam Email?

To put it simply spam emails are emails that are sent without consent – the person who receives the emails didn’t ask for them.

It may sound strange that people must ask to receive emails before you can send them and although true, there are many ways that people can opt in to receive emails. The simplest way that consent can be given is for the person to tick a box that asks: ‘would you like to receive periodic emails from us’. However, this is not the only way…

Soft Opt-Ins

When people opt-in to receiving emails by taking an action other than specifically asking to receive emails it is known as a soft opt-in. There are a few well-tested and valid soft opt-ins that can be used with confidence:

  • The most common soft opt-in is when a customer has bought something from you they are considered to have opted in to receive emails. If someone enters negotiations or expresses an interest in buying something from you they are also considered to have opted in. It’s worth noting that this is not carte-blanche to email the customer about anything you like – your emails must only contain information about products and services that are similar to those which they purchased or expressed an interest.
  • Another case where it is considered that a person has opted in is if they have been given the option to refuse the right to use their contact details but they don’t. It’s worth noting that the right to refuse must not be hidden from them or be difficult to find – it should be prominent and easy to refuse.

Unsubscribe

When you send marketing emails there are several things that must be included in order to comply with the law:

  • You must include a valid email address to unsubscribe or opt-out of future emails.
  • You must make the identity of the sender clear

These are very easy to do and come as default when sending email to a list through Simplelists.

Businesses vs Individuals

A lot has been made of the fact that the law is different when marketing to businesses as opposed to individuals. It is not illegal to send unsolicited email to businesses, so in theory email could be sent without businesses opting-in. However, this is not recommended for a number of reasons:

  • When an person is emailed at their company address the email is considered to be to an individual NOT a business: e.g. anne.other@company.co.uk is an email to an individual.
  • When the business is a sole trader or partnership (as opposed to a limited company or organisation) the email will be considered to be to an individual.
  • If the content of the email is not related to the business but has subject matter related to an individual it is considered to be an email to an individual.

UK Law – EU Directive

Because Simplelists servers are based in the UK we’ve based this information on UK law. It’s worth noting that this is the UKs implementation of an EU directive and therefore the law throughout Europe is similar, although it might vary slightly from country to country. In the next post we’ll look at spam law in the US – if you’re sending marketing emails from the US this will be important for you.

Why use a group email service?

Simplelists is a group email manager that allows you to send emails to a group of people using one email address. In this blog post, we list five reasons why we think using a group email service like ours is a good idea.

Why use group email

1. You don’t need to remember everyone’s email address

With a group email service you use a single email address for a group of people. The group email service then forwards the email automatically to your group. This gives you an easy way to contact your group because you don’t need to remember everyone’s individual email address.

2. You can customise and manage your email list easily

Email programs like Microsoft Outlook require you to maintain your email list manually. This means that you need to spend time updating and checking your list before each email. If you have a list of contacts who have given you permission to contact them, you can upload this list to the group email service. Alternatively, people can sign up to the list on a website, using a subscribe form. You can also moderate your list, choosing whether to allow anyone to email your list, or have a closed list so that you can decide who can post to it (read more on moderating your list effectively).

3. Your emails get delivered

Many Internet Service Providers (ISPs) limit the number of addresses that you can send an email to. It might be 100 or 500, or there may be a cap on the amount of data that you can send at once. It is also becoming more common for people to report emails as spam, even if they signed up to a list in the first place. A group email service will fully manage spam reporting for you, ensuring that your emails continue to get through.

4. You adhere to privacy laws

If you are sending emails to large groups of people, it is now a legal requirement to include an unsubscribe link in every email. This gives you group members the opportunity to ‘opt out’ of receiving further communications from you, should they wish. If you use a group email service, this option is included automatically in the emails you send.

5. You have some great, private discussions

If you’re using the list to set up a discussion group, we think that using a group email service like Simplelists is better than other options out there. It is important to know that the content of your email is private and that you ultimately own the content that you share with the members of your list. This is not always the case with other services like Facebook for private groups (read more about why this is the case). The Simplelists privacy policy clearly states that:

“all data, including emails, list content, subscriber lists and any list information, is the express property of the account owner and/or the author of a particular message”.

Interested? Sign up for a free one month trial of Simplelists.

Subscribe Forms – Everything You Need To Know

We’ve just completed a series of short videos on subscribe forms. These videos take you through everything that you need to know to place a subscribe or unsubscribe form on your website: adding a the form to your site, customising the form to suit your needs and styling the form to match your website perfectly…

Adding A Form To Your Website

This is very simple – just login to your simplelists account, navigate to ‘general settings’, select ‘subscriptions’ and you’ll see the code which you can copy and paste to your website.

The first short video takes you through this process step by step:

If you have a multiple list account you have a choice of different forms to use – the next video takes you through the options so that you can choose the most appropriate form for your specific needs:

Customising A Web Form

The simplelists web forms are written completely in standard HTML. This means that they are totally flexible and gives you the ability to customise the forms to suit your needs exactly. You can delete fields that aren’t needed, add new inputs and change the form from subscribe to unsubscribe – you can even write your own form entirely from scratch!

The third video shows you how to customise your form by editing the form itself:

Styling Your Form

Having a form that matches your website’s design is important when creating the image that you want. Because simplelists forms are standard HTML they can be styled using CSS which means that you have the ability to style your form any way you want. You have complete freedom to create beautiful as well as useful web forms. The final video of the series shows you how:

Gmail – mail sent to a list doesn’t show in Inbox

We often get queries from Gmail users asking something like this:

“When I send a Simplelists email to my list I don’t see it in my Gmail inbox, even though I’m a member of the list – why is this and what should I do?”

monitor screen

Why list emails don’t show in Gmail’s inbox?

The reason for this is that Gmail doesn’t put emails that you send to your own aliases in your inbox.

The official line from Google is:

“To prevent clutter, Gmail doesn’t route messages that you send to your own alias to your inbox. You can find the message in Sent Mail or All Mail. If you need to see messages sent to your alias in the Inbox, you can configure the alias as an alternate ‘Send mail as’ address for your account.”

You can see Google’s own help page related to this issue here.

What’s the solution?

The solution is simple – you can see your email by looking in either your ‘sent mail’ or ‘all mail’ folders. Note that if someone replies to your email through the list that the email will appear in your Gmail inbox – so you don’t need to worry about missing a reply.

 

 

 

 

 

Moderate Your e-mail List Effectively

When your role is moderating an e-mail list, there are a few strategies you can implement to ensure that the job is done effectively. A well-moderated e-mail list will not only be free of spam and trolling but will retain and engage list members, keeping them coming back. Here are some tips for moderating an e-mail list…

Group Discussion

Customise Your List Settings

Taking the time to customise your list settings is a big time saver for moderators – if you set up your list correctly you can almost completely avoid spam and trolling. Pay particular attention to posting permissions – you can choose specific people that can post, allow anyone to post or allow only list members to post.

Open or Closed Lists?

An open list allows anyone to send messages to the list, even non-members. Open lists can be active and attract lots of messages but they also require the most moderation.

Closed lists are easier to moderate – one of the main tasks of the moderator is deciding who can post to the list. The more people you allow to post the better the conversation can be but it is also less controlled.

Each list is different and it should be clear whether an open or closed list suits your needs best.

Avoid Over Posting in Discussion Lists

A common killer of interest in moderated e-mail lists is over-posting by a moderator – even (or especially!) if the moderator is more knowledgeable about the subject matter than most of the list members. If a discussion list becomes a ‘one man show’ then it can lose the discussion factor, which is the raison d’etre after all!.

Be Quick To Remove Spam

If spam messages are left up they can give a bad impression to new members and reduce the quality of the list. Spam is not actually that common in most lists but if you see some remove it as soon as possible.

Use A Light Touch

A list with active discussion can have members with different opinions – debate can get heated but it is important not to jump in too quickly to moderate comments as it can stifle debate. Knowing the difference between a productive argument and trolling is one of the main skills of moderation. It’s important that all legitimate opinions are heard even if you have a different opinion from the person who posted.

Welcome First Time Users

It can be good to welcome first-time users when they make a post. When a new user posts for the first time a warm response can encourage them to be an active member of the email list, while a frosty or criticisive response can turn them off for good. So encourage them by thanking them for posting and welcoming them to your group.

Stoke the Fire

Use your authority as the moderator to encourage new discussions. You can post a question about a current event or a little piece of your mind regarding a specific topic to push users to participate in your moderated list.

Pay Attention To Your Regulars

You’ll notice quickly who your regular posters are. You’ll also notice that these are the people who stoke the fire when you haven’t. Be sure to encourage these users and pay attention to their posts.

Avoid Cliques

While paying attention to regulars is important, it is essential to avoid favouritism or the formation of a clique because this could make other members feel that they are not a part of the group.

Remain Objective

If you do have to step in and remove posts or members, it is important to remain impartial, objective and to put aside any personal feelings you have about those that you are moderating. If you do this well you should gain the respect of the group members.

Explain Your Actions

If you have to remove a post be sure to send the member a private message explaining why you have taken the action. This will help the member understand why their post was removed and should prevent them making a similar mistake in the future. It also makes the member feel like you are paying particular attention to them and gives them a chance to respond to you personally.

Add Other Moderators

If your list has become quite large, and you’re having a difficult time keeping up, you can appoint other moderators to help with the maintenance of your e-mail list. This can be a great time saver.