Email archives

Archives are an easy way to keep a record of all emails that have been sent to your list. This can be very useful for groups that use Simplelists for private group discussion as new members can quickly become familiar with topics that have previously been covered. Everything that has been discussed can be seen and reviewed, like minutes of a meeting, and revisiting old topics can be streamlined by referencing the previous messages. In this short post, we tell you how to set up and personalise your email archive in Simplelists.

Group emails archives

Enable the archive

To enable email archives, simply log in, go to ‘Archive Settings’ (in the left-hand menu) and select ‘Enable archives’. You can also choose to show or hide email addresses, make archives private, or protect them with a password. When you have changed the settings, click ‘update’ to save your choices.

View the archive

To view your archive, simply go to the web address shown at the top of the ‘Archive Settings’ page. When you click on this link, you will see that each month’s emails can be viewed by date or by thread. Click on the ‘by date’ or ‘by thread’ links in the right-hand column to show the view you prefer. You can then browse to find emails that have been sent.

Personalise the archive

It is also possible to personalise your archives page by using your own logo instead of the Simplelists logo. Click on ‘General Settings’ in the left-hand menu and add the web address of the image in the ‘Custom image’ box. You can also learn more about personalising your landing pages and other Simplelists features in a previous post.

That’s all there is to setting up your email archive. Simple! You can view also these instructions in a short video in a previous post on our blog.

Say no to ‘no-reply’ email addresses

It is becoming more widely accepted that ‘no-reply’ email addresses can be harmful to an email campaign. The ‘no-reply’ email address effectively stops, or tries to put people off from, replying to your emails. While this may help to ensure that your inbox doesn’t become cluttered, it gives a negative message to readers – in effect, you don’t want to hear back from them. This probably isn’t good for business. If you still use ‘no-reply’ email addresses in your business/email marketing communications, this post contains some reasons why you might want to stop.

 No reply email

Email deliverability will be affected

Many email services and Internet Service Providers (ISPs) detect the response of an email’s recipient to gauge whether the email is legitimate or not. Whether a recipient opens, clicks, replies, unsubscribes, forwards or deletes the message determines whether the message is considered as ‘good’ or as ‘spam’. Gmail, for example, ranks the importance of an email based on the recipient’s action – if the recipient replies, Gmail is more likely to class the email as ‘important’. If your recipient can’t reply, your emails are likely to end up in the Spam/Junk folders (read more about keeping your emails out of spam in an earlier post).

Some people also don’t look for the (sometimes very small) unsubscribe link, instead hitting ‘reply’ to request they be unsubscribed from the mailing list. If they then learn that replying is not possible (either because the reply email starts with ‘no-reply’ or similar, or their email is returned undelivered), they are then likely to click ‘report spam’. You can read more about spam management and delivery rates in one of our other posts.

Missed chance to be added to contact lists

One way to ensure that your email reaches the recipient’s inbox is if your email address has been added to their contact list (this means it has been ‘whitelisted’). Most ISPs do not allow users to add ‘no-reply’ emails to their address books. If they are unable to reply to your emails, they are also unlikely to add you manually. Email providers like Gmail and Yahoo automatically add an email address to a contact list if the user sends a message to it so it makes sense that recipients should be able to respond.

Reduced conversion rate

In the age of social media and online identities/persona, receiving communications from a ‘machine/robot’ means that the sender of an email has no personal touch. People probably still like to feel that there is a real person sending the email to them! With a ‘no-reply’ email, it is much less likely that the recipient will take action on what is in the email. Using an address like ‘customer-services’ or a real name is likely to be much more effective when encouraging customers to respond to a call to action. Similarly, make sure the name that appears in the recipient’s inbox shows your brand clearly (e.g. ‘Simplelists Account Verification’ rather than just ‘Account Verification’).

Makes it harder to keep your email list up to date

Some people also hit ‘reply’ to update their details with you. A real email address will allow you to find valuable information in the replies that will ensure that your contact list is kept up-to-date. Excluding incorrect email addresses from your mailing list will also help your deliverability rates and prevent your messages from being sent to spam.

Letting others manage your Simplelists account

It is possible to allow other people to manage your Simplelists account. This useful feature enables you to delegate management of your email lists, share the workload and save time. You can set permissions for each new user and you don’t have to give all users full control over your account. For example, a user can be allowed to approve messages and manage list members, but prevented from changing account settings. The ability to add delegated users means you’ll never need to share login details, which helps keep your account secure. New users can be added at any time, enabling easy expansion of your email management system as your organisation or business grows. If you’re making use of the Simplelists API, you can also add API users to your account. They can be added with either ‘read only’ or ‘full’ permissions.

Add users to account

Adding a delegated user

To add a new user, simply log in to your Simplelists account area and click on your username in the top right hand corner. A drop-down menu with a list of options will appear. Select ‘Manage Users’. On the Manage users screen, select ‘Add a delegated user’ and add a name and email address. It is important to use the correct email address as confirmation will automatically be sent to this address. You can edit the user permissions at this stage, by checking the relevant boxes. You can choose from one or more of:

  • Account administrator (allowed to add other users)
  • Allow user to manage list members
  • Allow user to approve messages
  • Allow user to manage settings

Then, click ‘Create user’ to complete the process. You will see the new user on the ‘Manage users’ page.

Adding an API user

To add an API, return to the ‘Manage users’ page (select from the drop-down menu by clicking on your username at the top right of the screen). This time, select ‘Add an API user’. Enter the username and password. You can leave the password box empty to leave this unchanged. Then, select whether the user is to have ‘read’ or ‘write’ permissions (check the box ‘user has write permissions’ if you wish the user to be able to change data in your account – leave it unticked for read only access). Select ‘Create user’. The API user will then appear in the list of users on the ‘Manage users’ screen.

That’s all there is to adding new users to your account. Simple!

You can watch these instructions in a short video in this post on our blog. The video also includes some screenshots to take you through the process.

For additional support, visit the support page on our website.

Using email aliases

Email addresses can be difficult to remember, resulting in mistakes when people send you an email. An alias can be used to make a straightforward replacement for a long or hard-to-remember address. An alias can also be used to forward messages sent to the alias on to another specified email address or group of addresses.

Email aliases

In simplelists, it is easy to use aliases as an effective way of grouping lists together. They can be a big time saver if you want to send a message to several lists. Here’s how to do it.

Send to more than one list

In practice, you simply send the message to the alias’ email address and it is sent to all the lists. You can also include normal email addresses within an alias – the message will be sent to them too.

Step-by-step

Creating an alias is easy. Login and select a multiple list account. Navigate to the aliases page and select ‘Click here to add a new alias’.

aliases_blog_1

Choose an email address for the alias. Note that, by default, the email address ends in your simplelists domain. Enter the email address(es) of the lists you want the alias to be forwarded to. In the screenshot below, we have added three lists: customers, employees and managers. A normal email address is also included. Click ‘Update’ to complete the process.

aliases_blog_2

Editing an alias

You can edit the alias details by selecting the one you wish to edit on the ‘aliases’ page under ‘Your current aliases’.

Some things to be aware of

It is important to know that, when using an email alias, it can sometimes be the case that it is harder for email recipients to know where the email has come from, especially if they have not received an email from the alias address previously. You should therefore make sure that it is still clear who the sender is and how they can ‘opt-out’ of receiving similar messages in the future, if they wish (read our earlier posts on good email etiquette and what information you can include in the email footer).

If the recipient has not received an email from the alias address before, it is also important to be aware that spam filters may be more sensitive to these emails than those sent to your familiar member list address(es). Another one of our posts on making sure your emails don’t get sent to the spam folder will help to avoid this happening.

These minor issues aside, it is also interesting to know that you can use an alias to reduce the chances of your data being compromised. By using a hard-to-guess alias as a password recovery address for your many online accounts, it can be more difficult for hackers to compromise your data.